The Nigeria Immigration Service (NIS) has undergone significant transformations, particularly at its FESTAC Passport Office in Lagos, since Deputy Comptroller Bashir Bala took charge in February 2024.

The office has streamlined operations, eliminating long delays and touting, and ensuring efficient passport issuance despite growing demand.

Extended Operational Hours
One notable change is the office’s extended operational hours, now including Saturdays, specifically implemented to tackle the backlog of applications.
This move has brought relief to thousands of Nigerians eager to secure their passports.

Elimination of Touting
The NIS has enforced strict measures to eliminate touting, stamping out practices where middlemen offered to “fast-track” passport processing for a fee ¹. Applicants no longer fall prey to such unscrupulous activities.
Streamlined Online Registration and Payment
The Federal Government has simplified the passport application process by streamlining online registration and payment. All payments are now made directly through the online platform, ensuring transparency and accountability.
Reduced Waiting Times
The improved processes have significantly reduced waiting times. Applicants can now receive their passports within two weeks, a dramatic shorten-ing of the previous months-long wait. One applicant praised the new efficiency, saying, “Within two weeks, I was able to get my international passport. It’s such a relief compared to how long it used to take.”
Positive Service Delivery
Deputy Comptroller Bala’s leadership has lifted the face of the FESTAC passport office, with officers becoming more cooperative and professional.Applicants express satisfaction with the service, despite the recent increase in passport fees.